Orderchief
From complexity to control
Orderchief is a wonderful company from the Achterhoek region with a clear mission: to fully automate order-to-cash flows. Through smart EDI integrations between major retailers, ERP systems, and other platforms, they ensure flawless data exchange and highly efficient processes.
More clarity, less noise
Clarity for customers
Better margins
Result at a glance
Today, Orderchief operates from one clear platform where support, sales, projects, and invoicing connect seamlessly. The team has regained clarity and can work faster, with more calm, and more consistently.
This new way of working brings simplicity back into the organization. Processes feel logical, errors fade away, and collaboration grows stronger.
Most importantly: Orderchief is digitally independent. They understand the system, can expand it themselves, and remain free to grow in their own way.
A fresh perspective
As Orderchief grew, the number of tools grew too. Support had its own system, projects had their own structure, and sales worked in yet another way. That led to noise, duplicate administration, and lost time.
Together, we took a step back: does this still make sense? Where is value being created—and where is friction getting in the way?
By zooming out, clarity emerged. The core became clear: back to simplicity, overview, and one way of working that fits a professional services organization.
From insight to a new way of working
We didn’t start with technology, but with the day-to-day work. How does a customer request flow? When is something truly finished? Where is time or value being lost? We constantly looked for ways to make processes simpler and more efficient, with one goal: more control and more value.
Only once that was crystal clear did we translate the process into Odoo. The technology followed the logic of the work—not the other way around.
We chose to:
Simplify processes down to their essence
Use Odoo only once the process is clearly in place
Keep custom development to a minimum, while using smart setup and low-code where needed
Build together with the Orderchief team, so ownership naturally emerged
We delivered all of this within a very limited timeline, during a period of complete focus.
Together with Orderchief, we worked through an intensive phase toward a working foundation. With sharp priorities, daily check-ins, and clear ownership, we quickly created the basis for the new platform: solid, future-proof, and ready to keep growing.
Everything on one platform
Odoo became the central link for:
All communication with customers. Centrally organized so nothing gets lost in inboxes or other communication systems anymore. • A new, automated process: from quotation to digitally signed order in the customer portal.
Full automation: a signed assignment immediately leads to a project with the right work and monitoring structure.
A renewed financial setup for a clear overview and maximum control.
Working more efficiently, for example through automatically invoiced subscriptions.
No custom development was needed – but a smart setup and a few pieces of low-code to bring everything together. By staying close to the standard, the system remains easy to manage.
Orderchief handled a large part of the setup and data migration themselves, with our guidance. This helped them get to know the system from the inside out – the best foundation for true digital independence.
More clarity, less noise
The helpdesk has a clear overview and can work efficiently, projects flow smoothly from sales to invoicing, and everyone knows what needs to happen and when.
+40%
Better margins
Your effort is now fully translated into results—choosing otherwise is a conscious decision. The value stays within the company.
Clarity for customers
Quotes are clear and directly tied to delivery. In their portal, customers can see exactly what’s going on: open tickets, orders, and invoices.
What makes this collaboration so special
We didn’t come in with a one-size-fits-all solution; instead, we started with the way they work. What’s really happening in the organization? When is something truly good? Where does it get stuck? We asked critical questions and had the courage to challenge existing ways of working.
Only once that was clear did we set up the system together. That’s how it became not just a software implementation, but a partnership with processes that genuinely fit the business.
Review
Thanks to Odoo, we firmly have the wheel back in our hands. We have continuous insight, spot deviations faster, and are much more self-reliant in our administration. Our level of support has also visibly improved thanks to the intuitive helpdesk. In working with mrng, their experience stood out right away. Our challenges were clearly understood and translated into simple, practical solutions. The short lines of communication ensure that even after going live, we can keep moving forward quickly.
Niek Ressing
Orderchief
Our core principles
Taking ownership as our foundation
We built it with the team, not for them. That’s how it became not just an implementation, but a way of working they truly made their own.
Digitally independent
Orderchief helped build it themselves. They understand the system from the inside out and can keep expanding, adapting, and growing independently, without depending on anyone else.
Simplicity that works
Four systems became one. No custom work, just a smart setup that feels intuitive and needs very little maintenance.
